You can definitely trust this seller. I bought an open boxed breville. It arrived promptly and although it was well-packed there was a crack in the water tank. I notified seller. She quickly responded, apologized and sent a new water tank by express mail (no charge to me.) New tank arrived quickly. Machine works great. Essentially a new machine. Seller provided pics that showed a few scratches, but they don't show. And the discount offered was substantial. Couldn't be happier.
user36725213
Rated 4 out of 5
The product was as described. I received a message 4 days after the order was placed that " seller is packing your item " which amounted to slapping a shipping label on the factory supplied box. That indicated it took four days to find the time to process the order. This was about 30% off retail price so I guess patience will save you money.
user1149428c
Rated 3 out of 5
Excellent customer service! Item as described. Despite excellent padding in packaging, the plastic water tank was still broken on arrival. I ordered a replacement part, then reached out to the seller and they quickly refunded the purchase price (including tax!) on the replacement part. Would definitely buy from this seller again. Thank you!
You can definitely trust this seller. I bought an open boxed breville. It arrived promptly and although it was well-packed there was a crack in the water tank. I notified seller. She quickly responded, apologized and sent a new water tank by express mail (no charge to me.) New tank arrived quickly. Machine works great. Essentially a new machine. Seller provided pics that showed a few scratches, but they don't show. And the discount offered was substantial. Couldn't be happier.
The product was as described. I received a message 4 days after the order was placed that " seller is packing your item " which amounted to slapping a shipping label on the factory supplied box. That indicated it took four days to find the time to process the order. This was about 30% off retail price so I guess patience will save you money.
Excellent customer service! Item as described. Despite excellent padding in packaging, the plastic water tank was still broken on arrival. I ordered a replacement part, then reached out to the seller and they quickly refunded the purchase price (including tax!) on the replacement part. Would definitely buy from this seller again. Thank you!
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